PM vendor churn is rarely about the software. It is about the outcomes the software drives. First-pass acceptance rate is one of the most visible outcome metrics on that list.
August 20, 2026
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PM vendor churn is rarely about the software. It is about the outcomes the software drives. First-pass acceptance rate is one of the most visible outcome metrics on that list.
Every PM vendor that has built payer connectivity in-house has, at some point, calculated its true cost. Most calculate wrong. Here is the math, with the hidden costs surfaced.
When your clearinghouse partner has an outage, your customers do not blame the clearinghouse. They blame your software. Here is what platform vendors need to know about partner brand risk.
Every PM and EHR platform eventually faces the build vs buy decision on payer connectivity. Here is a framework for evaluating both paths, including the hidden costs vendors rarely price in.