Blog

Author: Morgan MacKay

Clean-Claim Rate as a Customer Retention Lever

PM vendor churn is rarely about the software. It is about the outcomes the software drives. First-pass acceptance rate is one of the most visible outcome metrics on that list.

A Portal Is Not a Clearinghouse

Portal-based claim submission works for a handful of payers. It breaks around payer 15 to 20. Here is what real multi-payer submission requires, and when platforms outgrow the portal approach.